How long does it take for delivery?
You will receive your package within 3-7 working days!
Where do you deliver to?
We deliver our products island-wide!
How can I edit my shipping address?
Please email online@luvescence.com
How much is shipping?
We charge a weight Based shipping charges
What should I do if I receive the wrong product?
Please contact us at online@luvescence.com or 0776584848 and we’ll be sure to send you the Janet product you ordered.
How do I place an order?
You can place your order through our website or call us on 0776584848.
Where can I get to know the user instructions for the product?
These instructions are available on the product packaging.
Where can I check the expiry date of the products?
All our product expiry dates are mentioned on the back of the packaging.
When will my credit card be charged?
Your credit card will be charged as soon as your order is placed.
What forms of payments do you accept?
We accept VISA, Master, Amex credit/debit cards, as well as Freemi, Genie, MCash, EZCash, as well as Cash on Delivery.
My payment got declined, what do I do now?
Oh no! Please check whether the card details entered is correct. For example, security code, billing address & card expiry date. If all these are correct and still your payment got declined, please call your relevant bank. If there is still no issue please call our hotline on 07776584848, we are happy to help.
How can I update my order?
Please email us at online@luvesence.com.com if you would like to change your order. However, updating orders cannot be guaranteed as our logistics center processes orders quickly. We will do our best to accommodate your request.
I didn’t receive my confirmation email after placing the order, what do I do?
Please check your Spam folder, if the email is not there, kindly get in touch with us.
Where can I find my order confirmation number for my LuvEsence package?
You can find your order confirmation number on the email you would have received after placing the order, or you can find it under Account History in your LuvEsence Account.
How can I check the status of my order?
Drop us Whatsapp message - 0776584848
How can I cancel my order?
You will have the option to cancel by emailing us at info@luvesence.com or calling us on 0776584848.
I accidentaly cancelled my order, can I resume it?
You can resume your order by emailing us at online@luvesence.com or calling us on 0776584848.
If you still can’t find an answer to your question, please contact our customer service center at 0776584848 from 9:00am-6:00pm Monday – Friday (excluding holidays). You may also contact us via email at online@luvesence.com