Product Return Policy

• LuvEsence will accept any product that the customer is not happy with and will refund the price of the product (excluding shipping) in full or replace with another product of the customer’s choice. The product has to be returned to the LuvEsence Head office at the customer’s expense, within 4 weeks of purchase, together with the invoice/receipt received from LuvEsence at the time of the original purchase. Customer has to be bear the shipping charges of the replacement product.
• Products should be in unopened and sellable conditions in order to return/ exchange.
• Sale or discounted items cannot be returned/ exchanged.
• Gift Certificates/ Vouchers cannot be returned/ exchanged.
• Refund/ Return Policy does not apply for International orders due to cross border customs/ duty restrictions.
• However, if a refund/ replacement is required due to product defect, LuvEsence will bear the cost of shipping from Sri Lanka to the destination of the customer – as per the original invoice.
• Please return the package to Janet Lanka Head Office, 1st Floor, 269, Galle Road, Mt. Lavinia, Sri Lanka. In case of a product defect, we will have the items collected from the original delivery location. Please fill in the following details and email to online@luvesence.com.

Name:
Telephone Number:
Order number:
Date of order:
Product/s being returned :
Reason for return:
Replacement product/s (if applicable) :

Your replacement order or refund will be processed within 3 – 14 working days of receipt of package.